CoSupport AI answers customer support tickets with AI trained on your own resolved tickets and knowledge base. It runs inside your helpdesk and replies in the customer's language, in 120+ languages, across chat, email and voice.
Two products
CoSupport AI Agent talks to customers and resolves repetitive L1 tickets end to end. It deflects up to 90% of them.
CoSupport AI Assistant works next to your human agents and drafts replies, summaries and translations for tickets that need a person.
What changed in version 2.0
Version 2.0 shipped in June 2026 and changed how the AI gets to an answer.
Multi-step reasoning. The AI searches, analyzes, searches again and validates before it replies.
Decision log on every reply. Your team sees the reasoning, the actions taken and the sources used.
Agentic API. The AI Agent acts in your systems in real time: it updates an order, processes a refund or cancels a subscription.
12 new integrations, including Shopify, Stripe, Notion and Confluence.
Underneath sits a USPTO-patented multi-model architecture (US11823031B1) built against hallucinations. Response accuracy is 99%.
Results
Teams typically reach 60-70% AI resolution in the first 60 days. The average across clients was 74% on 1.x, and the 2.0 architecture reaches up to 85%. Softorino moved from 69% to 82% AI resolution in 3 months. Outstaff Your Team went live in 3 days.
Setup and pricing
CoSupport AI connects to Zendesk, Freshdesk, Zoho Desk, HubSpot, Pylon and Salesforce Service Cloud in about 10 minutes and goes fully live in about 3 days. Teams without a helpdesk can run it as a chat widget.
CoSupport AI Agent costs $0.50 per AI resolution, and unresolved tickets are free. The first 1,000 AI responses are free on your real tickets. CoSupport AI is ISO 27001 certified, GDPR and CCPA compliant, and used by 300+ brands.
